Everything You Need to Know About Hyre
Everything You Need to Know About Hyre Your Ultimate
Everything You Need to Know About Hyre Your Ultimate Guide to
Your Ultimate Guide to Virtual Assistants
Guide to Virtual Assistants
Virtual Assistants
Find answers to common questions about Hyre's virtual assistant services, pricing, security, and more.
General
General
General
What is a virtual assistant and how can they help me?
A virtual assistant (VA) is a highly skilled professional who provides administrative, technical, or creative support to individuals, entrepreneurs, businesses, or organizations remotely. You can train your virtual assistants to complete any tasks you might need as if they are a regular member of your team.
Is there a language barrier?
Rest assured, language is never a barrier at Hyre. English fluency is a core requirement for all our Virtual Assistants, and it's something we take seriously. Every VA undergoes thorough screening to ensure their communication skills – both written and spoken – are excellent. This means they'll integrate smoothly with your team and communicate effectively across all your business needs, just like any in-house staff member would.
Is the time difference a problem when it comes to working with a virtual assistant?
Time zones? We've turned that challenge into an advantage. Our Virtual Assistants join Hyre knowing they'll likely work different hours, and they're fully prepared and enthusiastic about it. This flexibility works wonderfully for your business – imagine having support during your early mornings or late evenings when local staff might not be available. Our VAs are experts at adapting their schedules to match your needs, often providing even more scheduling flexibility than traditional in-house teams. It's all about making collaboration seamless, no matter where you or your VA are located.
Will my virtual assistant work 24/7?
We're proud of how dedicated our Virtual Assistants are, but we also believe in setting them up for success, and they are human after all. Your VA typically works 40-50 hours per week – this sweet spot helps them maintain the high-quality support you deserve. Need round-the-clock coverage? No problem! We can easily bring in additional VAs to create a seamless support system that keeps your business running smoothly 24/7, while ensuring each team member stays fresh and focused.
What are the downsides of hiring a virtual assistant?
Let's be candid about change – bringing in Virtual Assistants can feel like a big shift for your existing team. It's natural for some team members to feel uncertain or concerned about what this means for their roles. That's why we recommend open communication from day one: VAs aren't here to replace anyone – they're here to be valuable allies who help your team thrive. Think of VAs as support specialists who take on the time-consuming administrative tasks that often pull your team away from their core strengths. By handling these important but routine responsibilities, VAs free up your existing team to focus on what they do best – whether that's creativity, strategy, or specialized work that drives your business forward. The result? Your current team members often find themselves more empowered and able to make even bigger impacts in their roles.
What NDAs or confidentiality agreements are in place?
At Hyre, we take everyone's security and privacy seriously. That's why we implement a mutual NDA system that protects both sides – your sensitive business information and Hyre’s trade secrets. Before getting started, both you and your VA will sign these comprehensive agreements.
What is a virtual assistant and how can they help me?
A virtual assistant (VA) is a highly skilled professional who provides administrative, technical, or creative support to individuals, entrepreneurs, businesses, or organizations remotely. You can train your virtual assistants to complete any tasks you might need as if they are a regular member of your team.
Is there a language barrier?
Rest assured, language is never a barrier at Hyre. English fluency is a core requirement for all our Virtual Assistants, and it's something we take seriously. Every VA undergoes thorough screening to ensure their communication skills – both written and spoken – are excellent. This means they'll integrate smoothly with your team and communicate effectively across all your business needs, just like any in-house staff member would.
Is the time difference a problem when it comes to working with a virtual assistant?
Time zones? We've turned that challenge into an advantage. Our Virtual Assistants join Hyre knowing they'll likely work different hours, and they're fully prepared and enthusiastic about it. This flexibility works wonderfully for your business – imagine having support during your early mornings or late evenings when local staff might not be available. Our VAs are experts at adapting their schedules to match your needs, often providing even more scheduling flexibility than traditional in-house teams. It's all about making collaboration seamless, no matter where you or your VA are located.
Will my virtual assistant work 24/7?
We're proud of how dedicated our Virtual Assistants are, but we also believe in setting them up for success, and they are human after all. Your VA typically works 40-50 hours per week – this sweet spot helps them maintain the high-quality support you deserve. Need round-the-clock coverage? No problem! We can easily bring in additional VAs to create a seamless support system that keeps your business running smoothly 24/7, while ensuring each team member stays fresh and focused.
What are the downsides of hiring a virtual assistant?
Let's be candid about change – bringing in Virtual Assistants can feel like a big shift for your existing team. It's natural for some team members to feel uncertain or concerned about what this means for their roles. That's why we recommend open communication from day one: VAs aren't here to replace anyone – they're here to be valuable allies who help your team thrive. Think of VAs as support specialists who take on the time-consuming administrative tasks that often pull your team away from their core strengths. By handling these important but routine responsibilities, VAs free up your existing team to focus on what they do best – whether that's creativity, strategy, or specialized work that drives your business forward. The result? Your current team members often find themselves more empowered and able to make even bigger impacts in their roles.
What NDAs or confidentiality agreements are in place?
At Hyre, we take everyone's security and privacy seriously. That's why we implement a mutual NDA system that protects both sides – your sensitive business information and Hyre’s trade secrets. Before getting started, both you and your VA will sign these comprehensive agreements.
What is a virtual assistant and how can they help me?
A virtual assistant (VA) is a highly skilled professional who provides administrative, technical, or creative support to individuals, entrepreneurs, businesses, or organizations remotely. You can train your virtual assistants to complete any tasks you might need as if they are a regular member of your team.
Is there a language barrier?
Rest assured, language is never a barrier at Hyre. English fluency is a core requirement for all our Virtual Assistants, and it's something we take seriously. Every VA undergoes thorough screening to ensure their communication skills – both written and spoken – are excellent. This means they'll integrate smoothly with your team and communicate effectively across all your business needs, just like any in-house staff member would.
Is the time difference a problem when it comes to working with a virtual assistant?
Time zones? We've turned that challenge into an advantage. Our Virtual Assistants join Hyre knowing they'll likely work different hours, and they're fully prepared and enthusiastic about it. This flexibility works wonderfully for your business – imagine having support during your early mornings or late evenings when local staff might not be available. Our VAs are experts at adapting their schedules to match your needs, often providing even more scheduling flexibility than traditional in-house teams. It's all about making collaboration seamless, no matter where you or your VA are located.
Will my virtual assistant work 24/7?
We're proud of how dedicated our Virtual Assistants are, but we also believe in setting them up for success, and they are human after all. Your VA typically works 40-50 hours per week – this sweet spot helps them maintain the high-quality support you deserve. Need round-the-clock coverage? No problem! We can easily bring in additional VAs to create a seamless support system that keeps your business running smoothly 24/7, while ensuring each team member stays fresh and focused.
What are the downsides of hiring a virtual assistant?
Let's be candid about change – bringing in Virtual Assistants can feel like a big shift for your existing team. It's natural for some team members to feel uncertain or concerned about what this means for their roles. That's why we recommend open communication from day one: VAs aren't here to replace anyone – they're here to be valuable allies who help your team thrive. Think of VAs as support specialists who take on the time-consuming administrative tasks that often pull your team away from their core strengths. By handling these important but routine responsibilities, VAs free up your existing team to focus on what they do best – whether that's creativity, strategy, or specialized work that drives your business forward. The result? Your current team members often find themselves more empowered and able to make even bigger impacts in their roles.
What NDAs or confidentiality agreements are in place?
At Hyre, we take everyone's security and privacy seriously. That's why we implement a mutual NDA system that protects both sides – your sensitive business information and Hyre’s trade secrets. Before getting started, both you and your VA will sign these comprehensive agreements.
What is a virtual assistant and how can they help me?
A virtual assistant (VA) is a highly skilled professional who provides administrative, technical, or creative support to individuals, entrepreneurs, businesses, or organizations remotely. You can train your virtual assistants to complete any tasks you might need as if they are a regular member of your team.
Is there a language barrier?
Rest assured, language is never a barrier at Hyre. English fluency is a core requirement for all our Virtual Assistants, and it's something we take seriously. Every VA undergoes thorough screening to ensure their communication skills – both written and spoken – are excellent. This means they'll integrate smoothly with your team and communicate effectively across all your business needs, just like any in-house staff member would.
Is the time difference a problem when it comes to working with a virtual assistant?
Time zones? We've turned that challenge into an advantage. Our Virtual Assistants join Hyre knowing they'll likely work different hours, and they're fully prepared and enthusiastic about it. This flexibility works wonderfully for your business – imagine having support during your early mornings or late evenings when local staff might not be available. Our VAs are experts at adapting their schedules to match your needs, often providing even more scheduling flexibility than traditional in-house teams. It's all about making collaboration seamless, no matter where you or your VA are located.
Will my virtual assistant work 24/7?
We're proud of how dedicated our Virtual Assistants are, but we also believe in setting them up for success, and they are human after all. Your VA typically works 40-50 hours per week – this sweet spot helps them maintain the high-quality support you deserve. Need round-the-clock coverage? No problem! We can easily bring in additional VAs to create a seamless support system that keeps your business running smoothly 24/7, while ensuring each team member stays fresh and focused.
What are the downsides of hiring a virtual assistant?
Let's be candid about change – bringing in Virtual Assistants can feel like a big shift for your existing team. It's natural for some team members to feel uncertain or concerned about what this means for their roles. That's why we recommend open communication from day one: VAs aren't here to replace anyone – they're here to be valuable allies who help your team thrive. Think of VAs as support specialists who take on the time-consuming administrative tasks that often pull your team away from their core strengths. By handling these important but routine responsibilities, VAs free up your existing team to focus on what they do best – whether that's creativity, strategy, or specialized work that drives your business forward. The result? Your current team members often find themselves more empowered and able to make even bigger impacts in their roles.
What NDAs or confidentiality agreements are in place?
At Hyre, we take everyone's security and privacy seriously. That's why we implement a mutual NDA system that protects both sides – your sensitive business information and Hyre’s trade secrets. Before getting started, both you and your VA will sign these comprehensive agreements.
Performance & Quality
Performance & Quality
Performance & Quality
Are your virtual assistants experienced and qualified?
Our virtual assistants are all vetted and assessed for qualifications. As a client of Hyre, you can also interview and select your Virtual Assistants on a trial basis. There's no commitment!
What happens if my VA is sick or takes vacation?
Life happens, and we've got you covered! If your VA needs time off, they'll work with you to plan ahead and ensure critical tasks are handled. For unexpected absences, we will do our best to arrange temporary coverage. All we need from you is access to your detailed process documentation, making it easy for a backup to step in seamlessly when needed.
What happens if I'm not satisfied with my VA's work? Can I switch to a different VA if the first match isn't right?
Your success is our priority. We maintain regular check-ins during the first month and ongoing quality assessments to ensure everything runs smoothly. If you're ever not completely satisfied, we'll work with you to address any concerns promptly. If needed, we can help transition you to a better-fitting VA – our goal is your satisfaction, and we'll keep working until we get it right.
Are your virtual assistants experienced and qualified?
Our virtual assistants are all vetted and assessed for qualifications. As a client of Hyre, you can also interview and select your Virtual Assistants on a trial basis. There's no commitment!
What happens if my VA is sick or takes vacation?
Life happens, and we've got you covered! If your VA needs time off, they'll work with you to plan ahead and ensure critical tasks are handled. For unexpected absences, we will do our best to arrange temporary coverage. All we need from you is access to your detailed process documentation, making it easy for a backup to step in seamlessly when needed.
What happens if I'm not satisfied with my VA's work? Can I switch to a different VA if the first match isn't right?
Your success is our priority. We maintain regular check-ins during the first month and ongoing quality assessments to ensure everything runs smoothly. If you're ever not completely satisfied, we'll work with you to address any concerns promptly. If needed, we can help transition you to a better-fitting VA – our goal is your satisfaction, and we'll keep working until we get it right.
Are your virtual assistants experienced and qualified?
Our virtual assistants are all vetted and assessed for qualifications. As a client of Hyre, you can also interview and select your Virtual Assistants on a trial basis. There's no commitment!
What happens if my VA is sick or takes vacation?
Life happens, and we've got you covered! If your VA needs time off, they'll work with you to plan ahead and ensure critical tasks are handled. For unexpected absences, we will do our best to arrange temporary coverage. All we need from you is access to your detailed process documentation, making it easy for a backup to step in seamlessly when needed.
What happens if I'm not satisfied with my VA's work? Can I switch to a different VA if the first match isn't right?
Your success is our priority. We maintain regular check-ins during the first month and ongoing quality assessments to ensure everything runs smoothly. If you're ever not completely satisfied, we'll work with you to address any concerns promptly. If needed, we can help transition you to a better-fitting VA – our goal is your satisfaction, and we'll keep working until we get it right.
Are your virtual assistants experienced and qualified?
Our virtual assistants are all vetted and assessed for qualifications. As a client of Hyre, you can also interview and select your Virtual Assistants on a trial basis. There's no commitment!
What happens if my VA is sick or takes vacation?
Life happens, and we've got you covered! If your VA needs time off, they'll work with you to plan ahead and ensure critical tasks are handled. For unexpected absences, we will do our best to arrange temporary coverage. All we need from you is access to your detailed process documentation, making it easy for a backup to step in seamlessly when needed.
What happens if I'm not satisfied with my VA's work? Can I switch to a different VA if the first match isn't right?
Your success is our priority. We maintain regular check-ins during the first month and ongoing quality assessments to ensure everything runs smoothly. If you're ever not completely satisfied, we'll work with you to address any concerns promptly. If needed, we can help transition you to a better-fitting VA – our goal is your satisfaction, and we'll keep working until we get it right.
Plans & Pricing
Plans & Pricing
Plans & Pricing
What is the pricing structure for Hyre's services?
At Hyre, we believe in keeping things straightforward and transparent. You'll know your Virtual Assistant's hourly rate before you meet them, and you'll only pay for the hours they actually work, billed weekly. Just like local talent, rates vary based on experience and expertise – but we'll make sure you know exactly what to expect from the start.
Can I hire a part time virtual assistant?
We do ask for a minimum commitment of 40 hours per week, and there's good reason for this. First, we're passionate about creating meaningful careers for our VAs, not just jobs. Second – and this is crucial for your business – this full-time commitment means your VA can focus entirely on your company's success. They won't need to juggle multiple clients or roles, which allows them to truly immerse themselves in your business, understand your needs deeply, and deliver consistently high-quality work. Think of it as having a dedicated team member who's fully invested in your company's growth, just without the traditional overhead of a full-time local hire. We understand that reaching 40 hours per week might need a gradual approach – and that's absolutely fine! Every business is unique, so we're happy to create a custom ramp-up plan that works for you. Whether you need a few weeks to build up to full-time hours or want to phase in responsibilities gradually, we'll work with you to find the right rhythm. Our goal is to ensure this transition enhances your business operations naturally and effectively. Just let us know what works best for you, and we'll make it happen.
Are there any additional fees I should be aware of?
Good news - no hidden costs here! Your hourly rate covers everything you need for your VA to hit the ground running. It's that simple. While we do offer some extra services – like helping set up your communication platforms – these are completely optional and separate from your VA's regular work. We'll always be upfront about any additional costs, and you'll only pay for extra services if you specifically request them. Our goal is to keep pricing clear and straightforward, so you can budget with confidence.
What payment methods are accepted?
Payment is simple! We welcome both ACH transfers and all major credit cards. While ACH is free, there's a 3% processing fee for card payments – just something to keep in mind when choosing your preferred payment method. For everyone's peace of mind, we keep things running smoothly with secure, automatic payments. We'll safely store your preferred payment method and handle the billing automatically – one less thing for you to worry about! This helps ensure uninterrupted support from your VA while keeping your payment information secure.
Is there a minimum commitment period for your services?
No, there is no minimum commitment period. Our services are billed weekly, giving you the flexibility to adjust as needed. However, we do offer discounts for clients who choose to sign an annual contract, though there’s absolutely no pressure to commit long-term.
What's the notice period if I need to end the service?
We value flexibility and transparency. While we don't require long-term contracts, we do ask that you let your assistant finish out the work week if you need to end the service. This allows for a smooth transition and proper handover of any ongoing projects.
Are there any termination fees?
There are no termination fees – we want you to stay because you're happy with our service, not because you're locked in.
Can I hire on a project basis?
Absolutely – we're happy to start with project-based work, billed on our usual weekly basis. That said, here's something interesting we've noticed: many of our clients who begin with a single project discover the incredible value of having dedicated, ongoing support. There's something special about building a long-term partnership with a VA who really gets to know your business inside and out. They become more than just a project helper – they transform into a valuable team member who can anticipate your needs and contribute more meaningfully to your success. That said, we're here to support whatever works best for you, whether that's project-based or ongoing assistance!
How many virtual assistants can I hire?
You can hire as many Virtual Assistants as you need! However, we recommend only hiring as many as you and your team have the capacity to onboard and train effectively. The onboarding process may take additional time depending on the size of the team you're assembling and the complexity of their roles. Ensuring a smooth onboarding experience helps set your VAs—and your business—up for success.
What is the pricing structure for Hyre's services?
At Hyre, we believe in keeping things straightforward and transparent. You'll know your Virtual Assistant's hourly rate before you meet them, and you'll only pay for the hours they actually work, billed weekly. Just like local talent, rates vary based on experience and expertise – but we'll make sure you know exactly what to expect from the start.
Can I hire a part time virtual assistant?
We do ask for a minimum commitment of 40 hours per week, and there's good reason for this. First, we're passionate about creating meaningful careers for our VAs, not just jobs. Second – and this is crucial for your business – this full-time commitment means your VA can focus entirely on your company's success. They won't need to juggle multiple clients or roles, which allows them to truly immerse themselves in your business, understand your needs deeply, and deliver consistently high-quality work. Think of it as having a dedicated team member who's fully invested in your company's growth, just without the traditional overhead of a full-time local hire. We understand that reaching 40 hours per week might need a gradual approach – and that's absolutely fine! Every business is unique, so we're happy to create a custom ramp-up plan that works for you. Whether you need a few weeks to build up to full-time hours or want to phase in responsibilities gradually, we'll work with you to find the right rhythm. Our goal is to ensure this transition enhances your business operations naturally and effectively. Just let us know what works best for you, and we'll make it happen.
Are there any additional fees I should be aware of?
Good news - no hidden costs here! Your hourly rate covers everything you need for your VA to hit the ground running. It's that simple. While we do offer some extra services – like helping set up your communication platforms – these are completely optional and separate from your VA's regular work. We'll always be upfront about any additional costs, and you'll only pay for extra services if you specifically request them. Our goal is to keep pricing clear and straightforward, so you can budget with confidence.
What payment methods are accepted?
Payment is simple! We welcome both ACH transfers and all major credit cards. While ACH is free, there's a 3% processing fee for card payments – just something to keep in mind when choosing your preferred payment method. For everyone's peace of mind, we keep things running smoothly with secure, automatic payments. We'll safely store your preferred payment method and handle the billing automatically – one less thing for you to worry about! This helps ensure uninterrupted support from your VA while keeping your payment information secure.
Is there a minimum commitment period for your services?
No, there is no minimum commitment period. Our services are billed weekly, giving you the flexibility to adjust as needed. However, we do offer discounts for clients who choose to sign an annual contract, though there’s absolutely no pressure to commit long-term.
What's the notice period if I need to end the service?
We value flexibility and transparency. While we don't require long-term contracts, we do ask that you let your assistant finish out the work week if you need to end the service. This allows for a smooth transition and proper handover of any ongoing projects.
Are there any termination fees?
There are no termination fees – we want you to stay because you're happy with our service, not because you're locked in.
Can I hire on a project basis?
Absolutely – we're happy to start with project-based work, billed on our usual weekly basis. That said, here's something interesting we've noticed: many of our clients who begin with a single project discover the incredible value of having dedicated, ongoing support. There's something special about building a long-term partnership with a VA who really gets to know your business inside and out. They become more than just a project helper – they transform into a valuable team member who can anticipate your needs and contribute more meaningfully to your success. That said, we're here to support whatever works best for you, whether that's project-based or ongoing assistance!
How many virtual assistants can I hire?
You can hire as many Virtual Assistants as you need! However, we recommend only hiring as many as you and your team have the capacity to onboard and train effectively. The onboarding process may take additional time depending on the size of the team you're assembling and the complexity of their roles. Ensuring a smooth onboarding experience helps set your VAs—and your business—up for success.
What is the pricing structure for Hyre's services?
At Hyre, we believe in keeping things straightforward and transparent. You'll know your Virtual Assistant's hourly rate before you meet them, and you'll only pay for the hours they actually work, billed weekly. Just like local talent, rates vary based on experience and expertise – but we'll make sure you know exactly what to expect from the start.
Can I hire a part time virtual assistant?
We do ask for a minimum commitment of 40 hours per week, and there's good reason for this. First, we're passionate about creating meaningful careers for our VAs, not just jobs. Second – and this is crucial for your business – this full-time commitment means your VA can focus entirely on your company's success. They won't need to juggle multiple clients or roles, which allows them to truly immerse themselves in your business, understand your needs deeply, and deliver consistently high-quality work. Think of it as having a dedicated team member who's fully invested in your company's growth, just without the traditional overhead of a full-time local hire. We understand that reaching 40 hours per week might need a gradual approach – and that's absolutely fine! Every business is unique, so we're happy to create a custom ramp-up plan that works for you. Whether you need a few weeks to build up to full-time hours or want to phase in responsibilities gradually, we'll work with you to find the right rhythm. Our goal is to ensure this transition enhances your business operations naturally and effectively. Just let us know what works best for you, and we'll make it happen.
Are there any additional fees I should be aware of?
Good news - no hidden costs here! Your hourly rate covers everything you need for your VA to hit the ground running. It's that simple. While we do offer some extra services – like helping set up your communication platforms – these are completely optional and separate from your VA's regular work. We'll always be upfront about any additional costs, and you'll only pay for extra services if you specifically request them. Our goal is to keep pricing clear and straightforward, so you can budget with confidence.
What payment methods are accepted?
Payment is simple! We welcome both ACH transfers and all major credit cards. While ACH is free, there's a 3% processing fee for card payments – just something to keep in mind when choosing your preferred payment method. For everyone's peace of mind, we keep things running smoothly with secure, automatic payments. We'll safely store your preferred payment method and handle the billing automatically – one less thing for you to worry about! This helps ensure uninterrupted support from your VA while keeping your payment information secure.
Is there a minimum commitment period for your services?
No, there is no minimum commitment period. Our services are billed weekly, giving you the flexibility to adjust as needed. However, we do offer discounts for clients who choose to sign an annual contract, though there’s absolutely no pressure to commit long-term.
What's the notice period if I need to end the service?
We value flexibility and transparency. While we don't require long-term contracts, we do ask that you let your assistant finish out the work week if you need to end the service. This allows for a smooth transition and proper handover of any ongoing projects.
Are there any termination fees?
There are no termination fees – we want you to stay because you're happy with our service, not because you're locked in.
Can I hire on a project basis?
Absolutely – we're happy to start with project-based work, billed on our usual weekly basis. That said, here's something interesting we've noticed: many of our clients who begin with a single project discover the incredible value of having dedicated, ongoing support. There's something special about building a long-term partnership with a VA who really gets to know your business inside and out. They become more than just a project helper – they transform into a valuable team member who can anticipate your needs and contribute more meaningfully to your success. That said, we're here to support whatever works best for you, whether that's project-based or ongoing assistance!
How many virtual assistants can I hire?
You can hire as many Virtual Assistants as you need! However, we recommend only hiring as many as you and your team have the capacity to onboard and train effectively. The onboarding process may take additional time depending on the size of the team you're assembling and the complexity of their roles. Ensuring a smooth onboarding experience helps set your VAs—and your business—up for success.
What is the pricing structure for Hyre's services?
At Hyre, we believe in keeping things straightforward and transparent. You'll know your Virtual Assistant's hourly rate before you meet them, and you'll only pay for the hours they actually work, billed weekly. Just like local talent, rates vary based on experience and expertise – but we'll make sure you know exactly what to expect from the start.
Can I hire a part time virtual assistant?
We do ask for a minimum commitment of 40 hours per week, and there's good reason for this. First, we're passionate about creating meaningful careers for our VAs, not just jobs. Second – and this is crucial for your business – this full-time commitment means your VA can focus entirely on your company's success. They won't need to juggle multiple clients or roles, which allows them to truly immerse themselves in your business, understand your needs deeply, and deliver consistently high-quality work. Think of it as having a dedicated team member who's fully invested in your company's growth, just without the traditional overhead of a full-time local hire. We understand that reaching 40 hours per week might need a gradual approach – and that's absolutely fine! Every business is unique, so we're happy to create a custom ramp-up plan that works for you. Whether you need a few weeks to build up to full-time hours or want to phase in responsibilities gradually, we'll work with you to find the right rhythm. Our goal is to ensure this transition enhances your business operations naturally and effectively. Just let us know what works best for you, and we'll make it happen.
Are there any additional fees I should be aware of?
Good news - no hidden costs here! Your hourly rate covers everything you need for your VA to hit the ground running. It's that simple. While we do offer some extra services – like helping set up your communication platforms – these are completely optional and separate from your VA's regular work. We'll always be upfront about any additional costs, and you'll only pay for extra services if you specifically request them. Our goal is to keep pricing clear and straightforward, so you can budget with confidence.
What payment methods are accepted?
Payment is simple! We welcome both ACH transfers and all major credit cards. While ACH is free, there's a 3% processing fee for card payments – just something to keep in mind when choosing your preferred payment method. For everyone's peace of mind, we keep things running smoothly with secure, automatic payments. We'll safely store your preferred payment method and handle the billing automatically – one less thing for you to worry about! This helps ensure uninterrupted support from your VA while keeping your payment information secure.
Is there a minimum commitment period for your services?
No, there is no minimum commitment period. Our services are billed weekly, giving you the flexibility to adjust as needed. However, we do offer discounts for clients who choose to sign an annual contract, though there’s absolutely no pressure to commit long-term.
What's the notice period if I need to end the service?
We value flexibility and transparency. While we don't require long-term contracts, we do ask that you let your assistant finish out the work week if you need to end the service. This allows for a smooth transition and proper handover of any ongoing projects.
Are there any termination fees?
There are no termination fees – we want you to stay because you're happy with our service, not because you're locked in.
Can I hire on a project basis?
Absolutely – we're happy to start with project-based work, billed on our usual weekly basis. That said, here's something interesting we've noticed: many of our clients who begin with a single project discover the incredible value of having dedicated, ongoing support. There's something special about building a long-term partnership with a VA who really gets to know your business inside and out. They become more than just a project helper – they transform into a valuable team member who can anticipate your needs and contribute more meaningfully to your success. That said, we're here to support whatever works best for you, whether that's project-based or ongoing assistance!
How many virtual assistants can I hire?
You can hire as many Virtual Assistants as you need! However, we recommend only hiring as many as you and your team have the capacity to onboard and train effectively. The onboarding process may take additional time depending on the size of the team you're assembling and the complexity of their roles. Ensuring a smooth onboarding experience helps set your VAs—and your business—up for success.
Setup & Training
Setup & Training
Setup & Training
How do I get started with Hyre?
Starting your journey with Hey Lieu couldn't be easier! Here's how we make it happen: First, we'll hop on a discovery call to learn all about your business and what you're looking for in an assistant. We use these insights to create a custom job description that perfectly matches your needs. Then, our recruitment team goes to work, carefully selecting 2-5 candidates who are ideal matches for your requirements. You'll get to review their video introductions and resumes, giving you a great feel for each potential assistant's personality and capabilities. Once you've seen the candidates, you'll interview your favorites. After you've made your choice, your dedicated account manager steps in to guide you through a smooth onboarding process. They'll ensure everything is set up just right for a successful partnership with your new VA. We've designed this process to be thorough yet efficient, making sure you find exactly the right assistant while keeping things simple and straightforward for you.
Can I select my own virtual assistant?
Absolutely! You’ll receive a list of 2-5 carefully matched candidates, and you can choose who you'd like to interview. You’re free to hire only the one(s) you truly feel are the perfect fit for your needs.
How long does it take for you to find me a virtual assistant?
For most of our clients, we're able to present fantastic candidates within 1-2 weeks. But we believe in being upfront – sometimes the perfect match might take a bit longer, especially if you're looking for a specialized combination of skills. Think of it this way: if you need a VA who's great at everyday admin tasks, we can typically find your ideal match pretty quickly. But if you're looking for someone who's a whiz at both data analysis and design, while also having SQL skills, AND a charming personality (we call these our "unicorn" assistants!), we might need some extra time to find that perfect combination. What matters most is finding the right person for your business, and we'll keep searching until we do. Whether it takes a week or a few months, we're committed to presenting candidates who truly check all your boxes. After all, the right match is worth the wait!
How long does it typically take for a VA to get up to speed?
While every situation is unique, most VAs are comfortable with basic tasks within their first week and fully operational within 2-4 weeks. We'll be there every step of the way to ensure a smooth transition.
What's the best way to delegate tasks and provide feedback?
Your virtual assistant will assimilate into your team just like your other contractors and employees do. You can assign tasks to your VA through whatever means you choose to employ, including via your already established procedures. Your VAs tasks will also be monitored to ensure you're receiving the services you've paid for.
How do I communicate with my virtual assistant?
Virtual Assistants typically work from their own location and communicate with clients through email, phone calls, video conferences, and various online collaboration tools such as Microsoft Teams or Slack. Your virtual assistant can easily assimilate into your already existing platforms to communicate with not just you, but other members of your team as well!
How often should I expect to meet with my VA?
We believe great communication is key to success. We recommend a brief daily check-in at minimum and a more detailed weekly planning session, but we'll adapt to your preferred communication style and frequency.
Will my virtual assistant use my software?
Absolutely! Whatever tools power your business, your VA can work with them. Whether you use popular platforms like ClickUp or Asana, G-Suite or Microsoft Office, Salesforce or HubSpot, or specialized industry software unique to your field – we've got you covered. Our VAs are tech-savvy and quick learners by nature. While they might not know every single tool from day one, they're experts at picking up new systems quickly. And here's a bonus: when we're matching candidates to your needs, we make sure to look for VAs who already have experience with your preferred software whenever possible. The bottom line? Your VA will adapt to your tech stack, not the other way around. We believe in fitting seamlessly into your existing workflow rather than asking you to change yours.
How do I get started with Hyre?
Starting your journey with Hey Lieu couldn't be easier! Here's how we make it happen: First, we'll hop on a discovery call to learn all about your business and what you're looking for in an assistant. We use these insights to create a custom job description that perfectly matches your needs. Then, our recruitment team goes to work, carefully selecting 2-5 candidates who are ideal matches for your requirements. You'll get to review their video introductions and resumes, giving you a great feel for each potential assistant's personality and capabilities. Once you've seen the candidates, you'll interview your favorites. After you've made your choice, your dedicated account manager steps in to guide you through a smooth onboarding process. They'll ensure everything is set up just right for a successful partnership with your new VA. We've designed this process to be thorough yet efficient, making sure you find exactly the right assistant while keeping things simple and straightforward for you.
Can I select my own virtual assistant?
Absolutely! You’ll receive a list of 2-5 carefully matched candidates, and you can choose who you'd like to interview. You’re free to hire only the one(s) you truly feel are the perfect fit for your needs.
How long does it take for you to find me a virtual assistant?
For most of our clients, we're able to present fantastic candidates within 1-2 weeks. But we believe in being upfront – sometimes the perfect match might take a bit longer, especially if you're looking for a specialized combination of skills. Think of it this way: if you need a VA who's great at everyday admin tasks, we can typically find your ideal match pretty quickly. But if you're looking for someone who's a whiz at both data analysis and design, while also having SQL skills, AND a charming personality (we call these our "unicorn" assistants!), we might need some extra time to find that perfect combination. What matters most is finding the right person for your business, and we'll keep searching until we do. Whether it takes a week or a few months, we're committed to presenting candidates who truly check all your boxes. After all, the right match is worth the wait!
How long does it typically take for a VA to get up to speed?
While every situation is unique, most VAs are comfortable with basic tasks within their first week and fully operational within 2-4 weeks. We'll be there every step of the way to ensure a smooth transition.
What's the best way to delegate tasks and provide feedback?
Your virtual assistant will assimilate into your team just like your other contractors and employees do. You can assign tasks to your VA through whatever means you choose to employ, including via your already established procedures. Your VAs tasks will also be monitored to ensure you're receiving the services you've paid for.
How do I communicate with my virtual assistant?
Virtual Assistants typically work from their own location and communicate with clients through email, phone calls, video conferences, and various online collaboration tools such as Microsoft Teams or Slack. Your virtual assistant can easily assimilate into your already existing platforms to communicate with not just you, but other members of your team as well!
How often should I expect to meet with my VA?
We believe great communication is key to success. We recommend a brief daily check-in at minimum and a more detailed weekly planning session, but we'll adapt to your preferred communication style and frequency.
Will my virtual assistant use my software?
Absolutely! Whatever tools power your business, your VA can work with them. Whether you use popular platforms like ClickUp or Asana, G-Suite or Microsoft Office, Salesforce or HubSpot, or specialized industry software unique to your field – we've got you covered. Our VAs are tech-savvy and quick learners by nature. While they might not know every single tool from day one, they're experts at picking up new systems quickly. And here's a bonus: when we're matching candidates to your needs, we make sure to look for VAs who already have experience with your preferred software whenever possible. The bottom line? Your VA will adapt to your tech stack, not the other way around. We believe in fitting seamlessly into your existing workflow rather than asking you to change yours.
How do I get started with Hyre?
Starting your journey with Hey Lieu couldn't be easier! Here's how we make it happen: First, we'll hop on a discovery call to learn all about your business and what you're looking for in an assistant. We use these insights to create a custom job description that perfectly matches your needs. Then, our recruitment team goes to work, carefully selecting 2-5 candidates who are ideal matches for your requirements. You'll get to review their video introductions and resumes, giving you a great feel for each potential assistant's personality and capabilities. Once you've seen the candidates, you'll interview your favorites. After you've made your choice, your dedicated account manager steps in to guide you through a smooth onboarding process. They'll ensure everything is set up just right for a successful partnership with your new VA. We've designed this process to be thorough yet efficient, making sure you find exactly the right assistant while keeping things simple and straightforward for you.
Can I select my own virtual assistant?
Absolutely! You’ll receive a list of 2-5 carefully matched candidates, and you can choose who you'd like to interview. You’re free to hire only the one(s) you truly feel are the perfect fit for your needs.
How long does it take for you to find me a virtual assistant?
For most of our clients, we're able to present fantastic candidates within 1-2 weeks. But we believe in being upfront – sometimes the perfect match might take a bit longer, especially if you're looking for a specialized combination of skills. Think of it this way: if you need a VA who's great at everyday admin tasks, we can typically find your ideal match pretty quickly. But if you're looking for someone who's a whiz at both data analysis and design, while also having SQL skills, AND a charming personality (we call these our "unicorn" assistants!), we might need some extra time to find that perfect combination. What matters most is finding the right person for your business, and we'll keep searching until we do. Whether it takes a week or a few months, we're committed to presenting candidates who truly check all your boxes. After all, the right match is worth the wait!
How long does it typically take for a VA to get up to speed?
While every situation is unique, most VAs are comfortable with basic tasks within their first week and fully operational within 2-4 weeks. We'll be there every step of the way to ensure a smooth transition.
What's the best way to delegate tasks and provide feedback?
Your virtual assistant will assimilate into your team just like your other contractors and employees do. You can assign tasks to your VA through whatever means you choose to employ, including via your already established procedures. Your VAs tasks will also be monitored to ensure you're receiving the services you've paid for.
How do I communicate with my virtual assistant?
Virtual Assistants typically work from their own location and communicate with clients through email, phone calls, video conferences, and various online collaboration tools such as Microsoft Teams or Slack. Your virtual assistant can easily assimilate into your already existing platforms to communicate with not just you, but other members of your team as well!
How often should I expect to meet with my VA?
We believe great communication is key to success. We recommend a brief daily check-in at minimum and a more detailed weekly planning session, but we'll adapt to your preferred communication style and frequency.
Will my virtual assistant use my software?
Absolutely! Whatever tools power your business, your VA can work with them. Whether you use popular platforms like ClickUp or Asana, G-Suite or Microsoft Office, Salesforce or HubSpot, or specialized industry software unique to your field – we've got you covered. Our VAs are tech-savvy and quick learners by nature. While they might not know every single tool from day one, they're experts at picking up new systems quickly. And here's a bonus: when we're matching candidates to your needs, we make sure to look for VAs who already have experience with your preferred software whenever possible. The bottom line? Your VA will adapt to your tech stack, not the other way around. We believe in fitting seamlessly into your existing workflow rather than asking you to change yours.
How do I get started with Hyre?
Starting your journey with Hey Lieu couldn't be easier! Here's how we make it happen: First, we'll hop on a discovery call to learn all about your business and what you're looking for in an assistant. We use these insights to create a custom job description that perfectly matches your needs. Then, our recruitment team goes to work, carefully selecting 2-5 candidates who are ideal matches for your requirements. You'll get to review their video introductions and resumes, giving you a great feel for each potential assistant's personality and capabilities. Once you've seen the candidates, you'll interview your favorites. After you've made your choice, your dedicated account manager steps in to guide you through a smooth onboarding process. They'll ensure everything is set up just right for a successful partnership with your new VA. We've designed this process to be thorough yet efficient, making sure you find exactly the right assistant while keeping things simple and straightforward for you.
Can I select my own virtual assistant?
Absolutely! You’ll receive a list of 2-5 carefully matched candidates, and you can choose who you'd like to interview. You’re free to hire only the one(s) you truly feel are the perfect fit for your needs.
How long does it take for you to find me a virtual assistant?
For most of our clients, we're able to present fantastic candidates within 1-2 weeks. But we believe in being upfront – sometimes the perfect match might take a bit longer, especially if you're looking for a specialized combination of skills. Think of it this way: if you need a VA who's great at everyday admin tasks, we can typically find your ideal match pretty quickly. But if you're looking for someone who's a whiz at both data analysis and design, while also having SQL skills, AND a charming personality (we call these our "unicorn" assistants!), we might need some extra time to find that perfect combination. What matters most is finding the right person for your business, and we'll keep searching until we do. Whether it takes a week or a few months, we're committed to presenting candidates who truly check all your boxes. After all, the right match is worth the wait!
How long does it typically take for a VA to get up to speed?
While every situation is unique, most VAs are comfortable with basic tasks within their first week and fully operational within 2-4 weeks. We'll be there every step of the way to ensure a smooth transition.
What's the best way to delegate tasks and provide feedback?
Your virtual assistant will assimilate into your team just like your other contractors and employees do. You can assign tasks to your VA through whatever means you choose to employ, including via your already established procedures. Your VAs tasks will also be monitored to ensure you're receiving the services you've paid for.
How do I communicate with my virtual assistant?
Virtual Assistants typically work from their own location and communicate with clients through email, phone calls, video conferences, and various online collaboration tools such as Microsoft Teams or Slack. Your virtual assistant can easily assimilate into your already existing platforms to communicate with not just you, but other members of your team as well!
How often should I expect to meet with my VA?
We believe great communication is key to success. We recommend a brief daily check-in at minimum and a more detailed weekly planning session, but we'll adapt to your preferred communication style and frequency.
Will my virtual assistant use my software?
Absolutely! Whatever tools power your business, your VA can work with them. Whether you use popular platforms like ClickUp or Asana, G-Suite or Microsoft Office, Salesforce or HubSpot, or specialized industry software unique to your field – we've got you covered. Our VAs are tech-savvy and quick learners by nature. While they might not know every single tool from day one, they're experts at picking up new systems quickly. And here's a bonus: when we're matching candidates to your needs, we make sure to look for VAs who already have experience with your preferred software whenever possible. The bottom line? Your VA will adapt to your tech stack, not the other way around. We believe in fitting seamlessly into your existing workflow rather than asking you to change yours.
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Solutions
Industries
Pricing
General Assistants (GAs)
Executive Assistants (EAs)
Premium Assistants (PAs)
Solutions
Industries
Pricing
General Assistants (GAs)
Executive Assistants (EAs)
Premium Assistants (PAs)
Solutions
Industries
Pricing
General Assistants (GAs)
Executive Assistants (EAs)
Premium Assistants (PAs)